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Study pinpoints two key areas that banks can improve on

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Australian banks are not delivering appropriate omnichannel customer service and struggle to keep up with changing approaches to customer loyalty, according to new research. The study, conducted by software company Pegasystems and research group Omnipoll, found that poor omnichannel customer service results in more than half (54 per cent) of all customer interactions having at […]

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AusPayNet reminds consumers and merchants to be vigilant online as latest card fraud figures released

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Data released today by the industry self-regulatory body Australian Payments Network (AusPayNet) shows a 9.2% rise in fraud on payment card transactions in the 12 months to 30 June 2021 (FY21) alongside an increase in online spending during COVID-19 lockdowns. With total spending on cards rising 5.4% to $847.3 billion during the same period, the […]

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Top Five Banking Predictions for 2022

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Top Five Banking Predictions for 2022 Keen to keep pace with the impact of recent global events and an accelerated digital shift, how are financial institutions, consumers and SMEs adapting their behaviours in coming months? RFI Global’s infographic explores our top predictions for 2022. […]

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