Guide to Acceptance and Usage of Cashless Debit Cards.
Yes. The Debit Card transaction must be processed through your terminal when a purchase is being made with this card.
The Cashless Debit Card can be used at any merchant that accepts Visa or eftpos cards, except merchants that sell Excluded Goods and/or Services as defined under the relevant legislation that have not entered into a Merchant Agreement with Indue (classified as Mixed Merchants). Purchases on the internet with a Cashless Debit Card can be made at a number of identified eCommerce merchants only, a list of which is available online at www.indue.com.au/dct. New Merchants can be added to the approved list, should they meet the requirements, by emailing email@example.com.
Yes, a merchant whose main activity is not selling Excluded Goods and Services can complete and submit a Merchant Application Form to Indue for consideration.
Yes, the Cashless Debit Card can be used for purchasing goods and services through eCommerce (online) merchants and for over the phone and mail order purchases subject to the goods and/or services being purchased not being Excluded Goods and Services. New Merchants can be added to the approved merchant list, should they meet the requirements, by emailing firstname.lastname@example.org.
Excluded Goods and Services include:
Yes. A 4 digit PIN will be required to be entered on the pinpad by the Cashless Debit Card cardholder for the transaction to be validated for all purchases, except for purchases under $35 at particular merchants.
No, if your POS system or the network is not operating, i.e. it is offline, then the Cashless Debit Card cannot be used for payment of goods and services. It is recommended that you request the cardholder use another form of payment or return when the system is online.
These cards are to be treated as per any other Visa/MasterCard Debit Card product however we recommend that you check the following:
Yes, these cards are to be treated as per any other Debit Card, i.e. refunds to a Debit Card should only be performed for purchases made with that Debit Card. No cash is to be provided as a refund whereby the purchase has been made with a Cashless Debit Card.
No, cash is not accessible through the Cashless Debit Card. No merchant should provide cash out with or without purchases or as a refund.
No, the value of the goods purchased should be the amount processed to the card. These cash is to be provided to the cardholder through a Cashless Debit Card transaction.