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News
Protecting your digital identity
During this Scams Awareness Week, we’re sharing our top tips to combat scams. Following on from Safeguarding older and vulnerable individuals from scams today we bring you the next tip in our series.
Tip 2: Protect your data like you protect your wallet!
Financial institutions spare no effort in combating fraud and protecting their customers from scammers, and there are thousands of people working around the clock to protect you and your money.
However, in recent years scammers have realised they are competing with advanced multimillion-dollar fraud detection controls and systems, and therefore the path of least resistance is to trick customers into helping them bypass the fraud controls that are put in place for customer protection.
The truths we must acknowledge:
1. Scammers already have some of your data
There’s an alarming amount of compromised data out there, and scammers are becoming increasingly skilled at exploiting it. The numerous Australian data breaches publicised widely are just the tip of the iceberg.
You can check how many data breaches have involved your details at this website: https://haveibeenpwned.com/
2. If you think you are too smart to be scammed, you are a great target!
Scammers, armed with your stolen data, can piece together a comprehensive profile of their targets. That seemingly innocent chat on WhatsApp or a transaction on Facebook Marketplace can be a data-mining expedition. This, in turn, can be exploited to build trust and manipulate people into compliance.
The following are some steps you can take to shield yourself from scams:
- Stay informed: Learn from the experiences of scam victims, by putting yourself in the victim’s situation and considering how the controls you have in place could have protected you in their situation.
- Limit personal information sharing: Be cautious about the amount of personal information you share on social media ,and tighten your security settings. The less scammers know about you, the harder it is for them to craft convincing scams.
- Enable Two-Factor Authentication (2FA): Whenever possible, enable 2FA for your online accounts. This adds an extra layer of security, making it significantly more difficult for scammers to gain access to your accounts.
- Have strong, unique passwords: Don’t underestimate the importance of strong, unique passwords for each of your online accounts. Consider using a reputable password manager to help you generate and store them securely.
Your data is your digital identity, and safeguarding it is vital. Scammers can use your data to gain trust, manipulate, and exploit vulnerabilities.
By taking steps to protect your data and sharing this knowledge with others, we can collectively defend against data-driven scams and build a safer digital world.
Safeguarding older and vulnerable individuals from scams
Australians have lost $430 million to scams already in 2023, and as Christmas approaches, we can expect another spike in scam activities.
Here’s our top tips to combat scams.
Tip 1: Safeguarding older and vulnerable individuals
Equipping ourselves and our loved ones with the knowledge needed to fend off scams is crucial.
In this digital age, scams can affect anyone, regardless of age or technological know-how. However, older, and more vulnerable individuals tend to fall prey to scams more often.
In 2023, Australians over 65 have lost more than $108 million to scams and represented one in four of all scam reports.
To combat scams effectively, it’s important to educate those at higher risk of becoming a victim. Sharing our knowledge, experiences, and staying vigilant empowers them to recognise and respond to potential threats.
Here are a few suggestions on how we can play a vital role in protecting our loved ones:
Initiate conversations
Be a trusted, non-judgmental resource available at any hour of the day. Engage in open discussions with older family members, friends, and acquaintances about the potential dangers lurking online. Encourage them to ask questions and share their concerns.
Teach them to identify red flags
Educate older individuals about common scam warning signs such as unsolicited calls, suspicious emails, requests for personal information, or high-pressure sales tactics. Equipping them with this knowledge improves their confidence in navigating scam scenarios.
Encourage scepticism
Encourage healthy scepticism and a “trust but verify” approach when encountering unknown or unfamiliar entities. Remind them to independently verify the legitimacy of offers, requests, or investments before committing to any action.
If it doesn’t feel right, JUST HANG UP!
Phone scams result in more monetary loss than any other method. If someone on the phone is making them uncomfortable or is moving too fast, they can always hang up! Scammers feed on people’s politeness. It’s better to risk offending someone than to risk a scammer taking all of your hard-earned money.
We encourage you to share with your vulnerable loved ones so that we can all be protected.
Let’s work together to ensure we’re all protected from the harms of scams. By extending our helping hands, we can make a significant impact in their lives and collectively build a stronger and safer community.
For additional information on supporting scam victims, visit the Scamwatch website: https://www.scamwatch.gov.au/protect-yourself/help-someone-whos-being-scammed
Read more scam-busting tips:
Introducing 100% recyclable debit cards
Indue client Southern Cross Credit Union (SCCU) are leading the way in adopting sustainable business practices to reduce their carbon footprint, with the upcoming release of a new card made from recycled materials.
The recycled PVC card product is made from waste derived from PVC Toys, Medical and electric plastic, and contribute to around 65% reduction in the SCCU’s card production carbon footprint, will be in the hands of their customers soon.
SCCU CEO Stuart Edwards said the key driver for adopting the use of recycled cards was feedback from customers.
“We listen to our customers, and we are going ahead with recycled cards based on customer feedback that they support SCCU’s commitment to making a positive impact for a more sustainable future,” Mr Edwards said.
“This change will see over 132kgs of plastic waste recycled into our bank cards over the next 4 years.
“At SCCU we are constantly implementing initiatives to reduce our footprint, and offering cards made from recycled materials, that can also be recycled, is another step in the right direction for SCCU as it will significantly reduce the waste and carbon emissions of our current plastic cards.
“This is another way we are adapting our operations to reduce carbon emissions and to ensure we are acting responsibly and playing our part to manage our impact on the environment.”
Indue CEO Derek Weatherley said Indue is pleased to partner with SCCU on its implementation of the recycled PVC card.
“Plastic waste is one of a myriad of sustainability challenges faced by the planet, and so it’s pleasing to see mutual banks adopting more sustainable solutions,” Mr Weatherley said.
“A range of sustainable plastic card solutions are available in the market and Indue has worked in partnership with our clients and our manufacturing partners to make these options easily adoptable by our clients and I believe we will see our clients quickly moving to these solutions as part of their sustainability programs.
“One of the elements of Indue’s community program lllumin8, is to focus on working with our partners to implement initiatives that address environmental issues to protect our planet.”
Find out more information on how Indue can help you deliver a card program to meet your business goals.
Celebrating 20 Years Stellar Years: Orion Financial Crimes.
Two decades ago, a journey began that would change the landscape of financial security. Today, we are celebrating 20 Stellar Years of Orion Financial Crimes—a journey marked by relentless dedication, innovation, and unwavering commitment.
The Origin: A Small Beginning with a Vision
Our story starts with ‘Credit Link,’ a small organisation consisting of just 30 staff members. Within its portfolio were 12 Visa Debit Card clients. However, a significant challenge arose when Visa decided to decommission its daily report of unusual transactions—an essential tool for fraud detection. This left a void that needed to be filled, and Credit Link was ready to step up to the challenge. Credit Link, now proudly known as Indue, embarked on a transformative journey by opting into First Data’s hosted PRM offering. This move was revolutionary in the world of fraud software, marking the beginning of a new era in financial security.
A Critical Decision: Developing a Service Offering
To meet the evolving needs of our clients and enhance their financial security, Indue made a critical decision. We decided to develop a service offering that would not only address the existing challenges but also set new standards in the industry.
Within the first year, our team expanded from 1 Full-Time Equivalent (FTE) to 3 FTE, allowing us to extend our service hours significantly. We went from operating on weekdays from 8 am to 4 pm to a more expansive schedule, covering hours from 7 am to 6 pm, including Saturday mornings.
The Financial Landscape: Then and Now
Looking back, it’s astonishing to see how the financial landscape has evolved over the past two decades. When we began, there were no overnight services, no real-time decline mechanisms, and no investigation case management tools. Transactions were predominantly conducted using magnetic stripe cards with signatures, and concepts like ‘chip and pin’ and ‘Visa Secure’ were yet to emerge. The primary focus of fraud prevention was on card-present scenarios, primarily
countering counterfeit activities. Today, e-commerce fraud, which now dominates the fraud landscape, was not even officially categorised.
Our Unchanging Purpose: Effective Mitigation and Exceptional Service
Throughout the challenges and transformations, our purpose remained constant—to achieve effective and efficient fraud mitigation while delivering exceptional customer service. We navigated uncharted waters, developing processes, procedures, reports, and client engagement strategies on the fly. All of these were driven by our sole aim: to enhance financial security while ensuring our clients’ competitiveness.
A Journey of Transformation and Innovation
As we celebrate 20 stellar years, we take pride in our journey of transformation, innovation, and unwavering commitment to financial security. From a small team managing a handful of clients to becoming a leading force in fraud detection and prevention, our story is one of dedication and excellence. We extend our heartfelt gratitude to our dedicated team, both long-serving members and newcomers, for their continuous efforts in driving positive change. To our clients, who have placed their trust in us for two decades, we say thank you.
Your support has been instrumental in our journey.
As we look ahead, we remain committed to advancing financial security, embracing emerging technologies, and strengthening our partnerships. Orion Financial Crimes, powered by Indue, stands as your reliable financial guardian, safeguarding your assets from harm.
Here’s to celebrating 20 Stellar Years of excellence, and to many more years of securing your financial transactions. Thank you for being part of our remarkable journey.
Find out more about our Orion Financial Crime solution.
Events
RFI Youth Banking Study Webinar
As part of the Indue Leadership series – Cultiv8, we’re proud to invite you to this exclusive customer event in partnership with RFI Global.
The Youth Banking Study promises to deliver unique insights on topics related to youth banking, finances and payments, including (but not limited to) financial literacy, banking relationships, payments, the role of parents and other influences and attitudes towards new technologies and providers.
Program
- Indue Welcome & Overview
- RFI Research Methodology
- View from parents on financial education and banking
- Youth banking:
> Sentiment towards finance and banking
> Banking relationships, decisions and drivers
- Questions & Discussion
EVENT DETAILS
EVENT NOW CLOSED
*This event is for customers of Indue only. Anyone registering who is not a customer of Indue will have their name and organisation shared with RFI.
Indue AML Forum 2024
As part of the Indue Leadership series – Cultiv8, we’re proud to invite you to this exclusive customer event presented by KordaMentha and ICMEC Australia.
Operating within the payments industry comes with an obligation to minimise the opportunity for payment systems to be misused. This is driven by regulatory compliance, a desire to minimise losses for our clients and our own corporate values around social responsibility.
All the while, others will continue to find new ways to exploit payments products and services.
This session has been developed to provide Insights into creating an organisation wide approach to Child Sexual Exploitation, for the betterment of our communities and compliance with AML/CTF obligations.
Program
- Indue Welcome & Overview
- Rosie Campo, Head of Collaboration at the International Centre for Missing & Exploited Children Australia will talk about the importance of understanding the prevalence of child sexual exploitation (CSE) and how financial services can be part of the solution to fighting this heinous crime.
- Grace Mason, Executive Director, Financial Crime at KordaMentha will share her expertise across the private and public sectors to understand the risks of CSE to your organisation, domestically and across the Asia – Pacific region.
- Questions & Discussion
EVENT NOW CLOSED – Please register your details for upcoming events
Regulation, challenges, innovation: Inside AusPayNet Summit 2023
The Indue team was excited to sponsor and attend last week’s AusPayNet Summit, an annual end-of-year highlight for the payments sector, bringing together industry experts, decision-makers, innovators, and regulators for stimulating discussions on the future of payments in Australia.
The theme of this year’s AusPayNet Summit 2023 ‘A Turning Point’ – focused on how the industry can take advantage of current opportunities to deliver secure and customer-focused payments systems, within a sector focused on encouraging innovation and fostering collaboration.
As leaders in payment services, the Indue team valued the opportunity to connect with others in the industry, explore emerging trends, share valuable insights and collaborate on solutions for challenges facing our industry.
Our key takeaways included:
- Industry, government and the RBA need to work together to modernise the rapidly evolving payment services sector.
- Licensing of payment providers must balance risk mitigation with seamless access.
- Reforms of the cheque system are underway but will take substantial time and effort to complete.
- Appropriate regulation of open wallets is needed given their increasing role in the payment’s ecosystem.
- AI can provide enhanced decision making and improved efficiency, but it isn’t always the best solution.
RBA Governor insights on payments modernisation
The Summit included a fascinating address by the newly appointed Governor of the Reserve Bank of Australia, Michele Bullock, who spoke about how the Government’s reforms to modernise the payments system will enhance safety, efficiency and competitiveness across the payments ecosystem.
The key takeout from the Governor’s address was that industry, government and the RBA will need to work together on navigating the broad range of key challenges in the rapidly evolving payment services sector.
The three key issues that will be particularly strategically important to the RBA in 2024 include: 1) the next review of retail payments regulation (which will include a focus on Least-cost routing (LCR), Mobile wallets, and Buy-now-pay-later (BNPL) services); 2) maintaining access to cash; and 3) supporting the transition from BECS to modern payment systems.
Governor Bullock noted some significant challenges will need to be overcome for the industry to successfully transition all BECS payments to more modern payment systems, including financial institutions needing to uplift their processing capacity, and enabling NPP services that can reliably handle the full range of payments that are currently processed by BECS.
A balanced approach to crucial reforms
With Australia’s payment landscape evolving at such a rapid pace, Summit discussions shed light on the crucial reforms aimed at reshaping the sector’s regulatory architecture.
Discussions about the licensing of payment providers revolved around finding a balance between safeguarding against potential risks and ensuring seamless access for users, which is pivotal for the sustained growth of the payment services sector.
As this year’s AusPayNet Summit reinforced, collaboration among industry leaders, regulators, and all stakeholders will be critical in developing a regulatory landscape that caters to the ever-evolving needs of the payment ecosystem.
Regulating new ways to pay
The shift from traditional cheque-based transactions towards digital methods has been led by customers and while the system is ready for change, a full transition and phase-out of cheques will require significant time, and substantial efforts in revamping systems and processes. It will also require overcoming barriers such as a lack of digital capabilities or distrust of digital solutions among consumers.
The regulation of open wallets is also increasingly necessary given the substantial role they play in the payment’s ecosystem. There is a need for appropriate regulation that aligns with the evolving nature of wallet providers.
Threats and opportunities of AI
Generative AI does provide a revolutionary new tool with the potential to fundamentally change the way things are done, with opportunities to significantly improve decision making, personalisation and the efficiencies of payments technology.
However, when considering security in payments, AI isn’t always the best solution. There is a need to consider how the use of AI impacts the threat landscape, as well as questions around ethics, equity and responsibility of data.
Empowering insights from Women in Payments
Our dedication to nurturing our team’s growth is more than a commitment – it’s part of our DNA.
Last week, a delegation of Indue leaders engaged in vibrant conversations at the Women In Payments Australia Symposium, an event that aligns with the Indue ethos of fostering continuous learning and empowerment within our team.
This year’s Symposium was an exploration of ‘Connect, Create, and Be Curious’, featuring top female leaders in payments and fintech. Discussions spanned payment challenges, industry initiatives, cutting-edge fintech solutions, careers, and leadership.
Here’s a snapshot of our key takeaways:
- The need for collaboration across industries to enhance customer security.
- Loyalty programs need to be adapted to cater to evolving preferences.
- Advancements in cross-border payments are contributing to smoother international transactions.
- The importance of embracing lessons for growth and strengthening support systems.
- How leaders can elevate leadership with emotional intelligence.
Industry-wide collaboration to protect customers
While users want greater speed, agility and security, scammers are getting more sophisticated. The symposium emphasised the critical need for industries to collaborate to strengthen security measures and respond swiftly to breaches.
As the government introduces tough new rules for banks, telcos and social media platforms to protect their users, the payments sector needs to engage at the policy level and collaborate across other financial services industries to develop industry standards and initiatives.
Innovating loyalty programs for changing financial behaviours
Financial priorities are shifting toward saving rather than indulgence. Customers, in particular Gen Z, are also increasingly looking for loyalty programs that contribute to social causes – highlighting the need for novel program structures that encompass a broader societal impact.
Digital technologies are improving the accessibility and usage of loyalty programs and AI advancements are offering exciting new ways to personalise experiences.
With a payment point for every loyalty program, such as purchases for awards and discounts, we need to find new ways to surprise and delight users to avoid loyalty program fatigue.
Advancements in global payments and cross-border transactions
The G20 and other international bodies have been working to enhance cross-border payments, addressing issues like cost, speed, access, and transparency. Currently, Australia receives 50% of international payment funds in one hour. The goal is to reach 75%.
And as the digital wallet accelerates and cash decline continues, we heard some interesting facts about cash circulation. While Australia is a low cash usage country at a global level, we have more than $2 billion of cash still in circulation.
Elevating leadership through Emotional Intelligence
The symposium recognised the escalating importance of Emotional Intelligence (EQ) in leadership roles. Discussions centred around the integral role EQ plays in leadership effectiveness – emphasising traits like empathy, self-awareness, and a positive outlook.
Maintaining good relationships, adapting your communication style, engaging in active listening, keeping a critical-thinking mindset, and being solutions focused are key to a high EQ.
Be aware of the value you bring to your organisation and to yourself. Do the work on areas that need development but don’t dwell on negatives. Be kind to yourself and lean into your strengths.
Embracing critical leadership lessons
Leadership means being highly visible, so even a small misstep can make us vulnerable. We learned about embracing the critical lessons you can learn from less than favourable moments.
Discussions emphasised the pivotal role of robust support systems, both professionally and personally, in nurturing resilient leadership.
KPMG 2023 Mutuals Industry Review webinar
As part of Indue’s Leadership Series: Cultiv8, we were pleased to host a webinar exclusively for Indue customers to present key findings from KPMG’s 2023 Mutuals Industry Review.
KPMG’s 2023 report provides commentary and insight on the mutual banking industry, based on an analysis of the financial results and key responses to our qualitative survey of Australian building societies, mutual banks and credit unions authorised by APRA (together, the Mutual sector).
The last 3 years have seen unprecedented disruption for the mutual banking industry in Australia to navigate, from the impacts of Covid in 2020 and 2021 to climate-weather events in 2022. Challenges for customer-owned banking institutions continued into 2023 with softening economic conditions, high inflation levels contributing to further interest rate increases and the cost-of-living pressure continuing to have an impact on their customers.
Economic uncertainty both globally and nationally continues to put financial pressure on local communities. Supporting these communities is a core purpose for the mutual banking sector as unlike investor-owned banks, the profit of customer-owned banks are not paid to shareholders but reinvested to meet their customers’ banking needs.
Notwithstanding this, the mutual banking sector operates within the broader banking ecosystem which provides multiple challenges for a purposeful future.
Ultradata 2023 Client Conference
Indue was a proud sponsor of our technology partner Ultradata’s 2023 Client Conference, held at the InterContinental Sanctuary Cove on the Gold Coast last week.
Indue leaders Chief Customer Officer Fred Perry and Chief Delivery Officer Kevin Lugg were in attendance, taking away some key insights into how technology, data and AI are helping deliver exciting and innovative digital banking experiences.
“It was great to hear how several Indue clients, including BankVic, Auswide and Bank of Us, are delivering tailored digital experiences for their customers with innovative tools such as Ultradata’s Ultracs App,” Mr Perry said.
“We were given a first look at Ultradata’s latest loan application platform – Digital Loan, as well as highlights from the next release of their Ultracs core banking solution.
“We are looking forward to continuing to implement these types of innovative tools for our clients, so they can continue to offer exceptional digital banking experiences to their customers.”
Mr Lugg said many of the sessions underscored the importance of emerging solutions in the areas of biometrics technology, AI, lending automation and data insights.
“We heard a fascinating example of the development of Ultradata’s AI call centre, built using the Microsoft Azure bot service, which uses AI to improve customer service by answering questions from documents and building chatbot functionality,” Mr Lugg said.
“The conference featured a significant focus on financial crime, cyber-attacks, data protection, and fraud, which are topics we are always striving to address as best we can at Indue.
“We got some valuable insight into how we can empower people with data-driven insights to help them make informed and better decisions, and importantly how that might be used to address the highly prevalent issue of financial crime and fraud.”
On Demand
RFI Youth Banking Study Webinar
As part of the Indue Leadership series – Cultiv8, we’re proud to invite you to this exclusive customer event in partnership with RFI Global.
The Youth Banking Study promises to deliver unique insights on topics related to youth banking, finances and payments, including (but not limited to) financial literacy, banking relationships, payments, the role of parents and other influences and attitudes towards new technologies and providers.
Program
- Indue Welcome & Overview
- RFI Research Methodology
- View from parents on financial education and banking
- Youth banking:
> Sentiment towards finance and banking
> Banking relationships, decisions and drivers
- Questions & Discussion
EVENT DETAILS
EVENT NOW CLOSED
*This event is for customers of Indue only. Anyone registering who is not a customer of Indue will have their name and organisation shared with RFI.
Indue AML Forum 2024
As part of the Indue Leadership series – Cultiv8, we’re proud to invite you to this exclusive customer event presented by KordaMentha and ICMEC Australia.
Operating within the payments industry comes with an obligation to minimise the opportunity for payment systems to be misused. This is driven by regulatory compliance, a desire to minimise losses for our clients and our own corporate values around social responsibility.
All the while, others will continue to find new ways to exploit payments products and services.
This session has been developed to provide Insights into creating an organisation wide approach to Child Sexual Exploitation, for the betterment of our communities and compliance with AML/CTF obligations.
Program
- Indue Welcome & Overview
- Rosie Campo, Head of Collaboration at the International Centre for Missing & Exploited Children Australia will talk about the importance of understanding the prevalence of child sexual exploitation (CSE) and how financial services can be part of the solution to fighting this heinous crime.
- Grace Mason, Executive Director, Financial Crime at KordaMentha will share her expertise across the private and public sectors to understand the risks of CSE to your organisation, domestically and across the Asia – Pacific region.
- Questions & Discussion
EVENT NOW CLOSED – Please register your details for upcoming events
KPMG 2023 Mutuals Industry Review webinar
As part of Indue’s Leadership Series: Cultiv8, we were pleased to host a webinar exclusively for Indue customers to present key findings from KPMG’s 2023 Mutuals Industry Review.
KPMG’s 2023 report provides commentary and insight on the mutual banking industry, based on an analysis of the financial results and key responses to our qualitative survey of Australian building societies, mutual banks and credit unions authorised by APRA (together, the Mutual sector).
The last 3 years have seen unprecedented disruption for the mutual banking industry in Australia to navigate, from the impacts of Covid in 2020 and 2021 to climate-weather events in 2022. Challenges for customer-owned banking institutions continued into 2023 with softening economic conditions, high inflation levels contributing to further interest rate increases and the cost-of-living pressure continuing to have an impact on their customers.
Economic uncertainty both globally and nationally continues to put financial pressure on local communities. Supporting these communities is a core purpose for the mutual banking sector as unlike investor-owned banks, the profit of customer-owned banks are not paid to shareholders but reinvested to meet their customers’ banking needs.
Notwithstanding this, the mutual banking sector operates within the broader banking ecosystem which provides multiple challenges for a purposeful future.
New Payments Platform Webinar | Coming soon
NPP Webinar
Indue invites you to the NPP Webinar
Details of the webinar and registration will be available soon.
Opportunities & Drivers in Mobile Payments | March 19
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Webinar: Opportunities & Drivers in Mobile Payments (March 19, 2020)
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The Opportunities & Drivers in Mobile Payments webinar has now closed. Please check out our scheduled webinars or contact us to register your interest for upcoming webinars on this topic.
Join us for our complimentary Mobile Payments webinar exploring the opportunities and drivers in mobile payments, hosted by Indue’s Senior Product Manager, Helen Flaherty.
In this 45 minute session, Helen will help you understand:
– The value of offering a mobile payments solution;
– The changing social and economic drivers are behind mobile uptake; and
– How you can deliver a mobile payments solution through partnering with Indue.
Date and Time
- Thursday, March 19, 2020
- 11:30 AM – 12.15 PM AEDT
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Merits of Mobile Payments Webinar | July 16
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Merits of Mobile Payments & How to Set Up for Success (July 16) – Webinar
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Stay Relevant in a Competitive Market
Indue’s integrated, on-behalf-of service makes it easy to implement mobile payments in your business, without major changes to your core banking platform or operations. So you can offer your customers a contemporary customer experience that keeps you relevant in a competitive market – with less time and cost than an in-house solution.
The Merits of Mobile Payments | Date and Time
Join us for our complimentary Mobile Payments webinar, hosted by Senior Product Manager, Helen Flaherty.
In this 45 minute session, Helen will help you understand the value of offering a mobile payments solution, what the changing social and economic drivers are behind mobile uptake, and how you can deliver a mobile payments solution through partnering with Indue.
Tuesday, July 16
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The Merits of Mobile Payments Webinar | May 8
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Webinar: The Merits of Mobile & How to Set Up for Success (May 8)
[/vc_column_text][vc_row_inner][vc_column_inner el_class=”ind-textBox” width=”1/2″][minti_image img=”19724″][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text el_class=”ind-textBox”]Our benefits of mobile payments webinar has now closed. Please check out our scheduled webinars or contact us to register your interest for upcoming webinars about offering a mobile payments solution.
About the Webinar
Chief Product Officer, Dave Hemingway has been instrumental in the design and delivery of the mobile payments solution at Indue, and the successful launch of Indue’s clients into the world of mobile payments.
In this 45 minute webinar about the benefits of mobile payments, Dave will help you understand the value of offering a mobile payments solution, what the changing social and economic drivers are behind mobile uptake, and how you can deliver a mobile payments solution through partnering with Indue.
Date and Time
- Wednesday May 8, 2019
- 11:00 AM – 11.45 AM AEST
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Find out more about Indue’s Mobile Payments solutions.
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NPP Webinar | What’s in store for 2019? | May 1
What’s in store for the NPP in 2019?
Indue considers the changing landscape one year on from the launch of the New Payments Platform (NPP).
This NPP webinar has now closed. Please check out our scheduled webinars or contact us to register your interest for upcoming webinars on this topic.
What is the NPP?
The New Payments Platform (NPP) is a major industry program to deliver a new payments ecosystem for Australia. It will provide consumers, businesses and government with faster, simpler and smarter payments, to support Australia’s 24/7 digital economy. The New Payments Platform’s key advantage, compared to any other payment stream, is speed. Both businesses and consumers can access funds in their account, in less than a minute.
Combined with the simplicity of PayID, 24×7 flexibility, and smarter available data, NPP will drive digital transformation across business into the future.
Join us for our complimentary webinar where we consider the impacts one year on from the launch of the NPP, and look ahead to the next 12 months.
What’s Covered in the NPP Webinar?
During the 30 minute session we will share with you the evolving financial landscape surrounding NPP and the challenges faced by businesses.
• What’s in store for NPP in 2019?
• How can businesses stay relevant in the face of digital disruption?
• Is there still time to get on board the NPP?
Date and Time
Wednesday May 1, 2019
11:00 AM – 11:30 AM AEST
NPP Financial Crimes Webinar 2.0
NPP Financial Crimes 2.0 Webinar
Indue invites you to discover how AI is helping to deliver Financial Crime solutions in our faster moving payments world
The NPP financial crimes webinar has now closed. Please visit our scheduled webinars or contact us to register your interest for upcoming webinars on this topic.
Safer Payments and the New Payments Platform (NPP)
The webinar we will take a closer look at into the technical functionality of the NPP and explore how AI is helping to deliver Financial Crime solutions in our faster moving payments world.
This session promises to assist you as you move further along your path of enquiry and assessment of the New Payments Platform (NPP) and Orion Financial Crimes.
Our 40 minute complimentary session will be hosted by Indue Senior Product Manager – Orion Financial Crime, Holly McGregor.
This webinar has now closed
NPP Webinar – Your Ticket To Play
New Payments Platform – Your Ticket To Play (Webinar)
Indue welcomes you to discover all there is about the New Payments Platform (NPP)
Our NPP webinar has now closed. Please check out our scheduled webinars or contact us to register your interest for upcoming webinars on this topic.
Join us for our 30 minute complimentary webinar, focusing on all things NPP.
During the 30 minute session our Senior Product Manager – New Payments Platform, Helen Flaherty, will share with you the technical aspects of the platform, how the first 6 months for the NPP has gone, and what the short, medium and long term plans look like for the future of the NPP and overlays.
This webinar has now closed
Powering your Purpose
Dnister & Indue Long Term Partnership
Pictured above: Andrew James (Dnister, CEO ), Derek Weatherley (Indue, CEO), Solomiia Vozniak (Dnister, Personal Banker), Frank Gullone (Indue, Chair), Bohdan Wojewidka (Dnister Board Chair).
This was a special week for the Indue Team as we welcomed our long term partners, Dnister to our offices. The partnership we have with Dnister is 32 years young and has been particularly special in recent years due to us working closely together to assist people who have been displaced as a result of regional conflict and found themselves in Australia with nothing but the clothes on their back.
Our staff were honoured to hear directly the powerful story of Solomiia, a refugee who connected with Dnister upon arrival in Australia. After initially being supported by Dnister, Solomiia went on to be employed by Dnister and worked tirelessly to support many other refugees through a range of support programs. These included the basic necessities of life, through to support groups, all the way through to assistance with financing new businesses to establish livelihoods in Australia. Indue was pleased to partner with Dnister on one of these programs, through our own community support program, Illumin8.
Indue was honoured to receive a Motanka doll as a token of thanks. The Motanka doll is of particular cultural significance in the Ukraine and represents courage, bravery and friendship. The doll holds a small piece of amber in its hands to remind us to always hold on to the sunshine through the difficult journeys in life.
The story was a bright illustration of the difference between a community bank and a commercial bank and the impact that mutuals can have on making a better society.
Thank you to Dnister for your partnership and for your outstanding work in bettering our society.
COBA 2023 Presentation
Take the time to have a listen to the Dnister story and presentation shown at the 2023 COBA conference. Solomiia Vozniak spoke to Key Leaders of the finance industry in Australia about her journey as a displaced person and the role Dnister and the community plays in support of those who recently arrived.
Vinnies CEO Sleepout 2024
Real Heart. Real Action. This year our CEO, Derek Weatherley spent the night in the Hunter region to support the excellent work of Vinnies and the Vinnies CEO Sleepout . Derek has been participating in this initiative for 8 years and said “I’m grateful to have had the opportunity to spend some time in the Hunter this year hearing about the extent of the local homelessness issues in that region and the wide range of programs that Vinnies undertake to support people into secure and sustained housing arrangements. I also had the opportunity to spend some time with Mark Williams the CEO at The Mutual Bank who are always looking at ways to support the greater Hunter community.” hashtag
Thank you to the many of you associated with Indue that have regularly supported Vinnies through our support for the Sleepout since 2017. Vinnies do an outstanding job and your support does make a difference to the lives of those affected by homelessness
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illumin8 in Action – Tour de Rocks
We are proud to celebrate our Indue Director and General Manager of Coastline Credit Union Peter Townsend for successfully completing the challenging Tour de Rocks a 3 day bike ride stretching 190kms from Armadale up to Guyra and back down again. Peter undertook this amazing journey in support of Tour de Rocks who raise money for cancer research.
Not only did Peter conquer hilly terrains, but his team also managed to raise an incredible $50,000 to aid this remarkable cause!
Tour de Rocks’ mission is to engage and inspire communities to raise awareness in relation to cancer prevention through healthy living, assist those battling the disease and raise funds for cancer research.
Join us in congratulating Peter and showing our appreciation for all the hard work and effort he put into this incredible fundraising effort. Indue were proud to be able to sponsor Peter for this incredible challenge.
Read more illumin8 in action stories
Proud Silver Sponsors at COBA 2023
We’re proud to announce our silver sponsorship of COBA 2023, customer-owned banking’s leading annual event on the Gold Coast. COBA delivers engaging keynotes, interactive panel discussions, and hands-on workshops, focused on driving growth and innovation.
Head to: www.coba2023.com.au to register today and come and visit our stand ‘Silver 3’ while you’re there!
Salvos Volunteering
30 August, 2023
Well done to the 6 Sydney and 4 Brisbane team members who hit the Salvos Warehouse at their Tempe and Red Hill locations to volunteer their time to give back to this great organisation. From price tagging books and clothing items, to the big job of Alphabetising the large selection of novels, the team were busy in the warehouse and on the floor – one was so comfortable in his volunteer role that he was mistaken for Staff and asked about the furniture for sale.
The Salvos’ Floor Manager was most impressed with the work the team did in organising the bookshelves – the team compared their respective step count at the end and it was very impressive as they raced from A through Z of what would have been over 10 000 books.
illumin8 in action
We are proud to celebrate our Head of Architecture, Keith Bromwich, for successfully completing the challenging 6-day Jatbula Trail in Northern Territory! What’s even more amazing is that Keith undertook this incredible journey in support of Careflight, an incredible non-profit organization dedicated to saving lives with their critical care aeromedical services all over Australia.
Not only did Keith conquer mountains and brave rough terrains, but he also managed to raise an outstanding $9000 to aid this remarkable cause! This money will go a long way in ensuring that Careflight can continue to make a difference in countless lives, providing much-needed help when it’s needed the most.
Careflight’s dedication to providing urgent medical assistance is truly inspiring, and we are proud to be part of their mission. With every dollar raised, we contribute to their ability to bring hope and support to those in desperate need.
Join us in congratulating Keith and showing our appreciation for all the hard work and effort he put into this incredible fundraising trek. Together, we can make a difference and support organizations like Careflight that selflessly serve our communities.
