A year in review: innovation, creativity and customer focus

Indue’s CEO, Manuel Garcia

This year we have continued to put innovation, creativity and customer service at the forefront of everything we do. In the last financial year, Indue has achieved continued growth while we cement our reputation as a leader in the financial services and payments industry.

Innovation and creativity

Our operating environment continues to be both challenging and demanding. Disruption in the financial services industry is presenting both challenges and opportunities. The payments industry has never been more competitive. Despite this, it has been a good year for Indue.

We have continued to be at the forefront of innovation and payment technology, as demand for new payment methods grow. This is because we are always looking at ways to be creative and innovative in everything we do. We have also continued to focus on our core business: creating opportunities and developing products to meet the evolving world of our clients and their customers.

Business performance

Indue returned a consolidated net profit before tax result of $5.6 million for the 2014/15 financial year. We achieved a solid result in our transactional payment products this year. Our acquiring business also demonstrated strong growth, with an increasing number of devices connected to our network.

Our gift and prepaid business continues to grow with strong demand for our product range across the board. Over the year, Orion, Indue’s fraud management team, recorded a great result. This system remains a critical element of our client’s defensive strategy against transactional fraud.

Our people

We have been so successful this year because of our people. It is because of their dedication and commitment to serving our customers that we have the confidence to pursue new opportunities.

Customer focus

Our approach is based on the simple premise that robust, collaborative relationships make good business sense – for us, and our clients. It is a mutually beneficial arrangement that stretches us and underpins our clients’ commercial success.


We anticipate business conditions will again be challenging over the next 12 months. Despite this we are planning for solid growth to continue in the year ahead.

We will be relying on our Sydney software team to harness opportunities, as they bring to market many of our innovative payment solutions. Recognising this we continue to build capacity and skill in this team.

Our current diversification ratio stands at 49 per cent of our income coming from outside our traditional mutual markets. This is an important achievement and one that enables Indue to remain resilient as well as lower its overall business risk.

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